No-one does social like Ryanair....

8th November 2012 in

Businesses are climbing over themselves to 'engage' with their customers, and be seen to communicate on social networks. It's a great way to get feedback, and monitor how your customers think - and what they think about you.

Communicating in an open forum of this type has its hazards though; check out some of these top social media 'fails' of 2012, as compiled by the guys at

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