"In a recent survey conducted by Forrester, 44% of respondents said that having a live person answer their questions while they were in the middle of an online purchase was one of the most important features a website could offer."*
We've found that it's not just at the point of purchase, but during the research stage too.
Regardless of whether the answers they seek are actually on the website they are browsing, customers still prefer to ask a question via the live chat facility. And we're here to answer them.